We collect only what a cinema booking actually needs:

• Account details — your name, email address, and mobile number when you register. Passwords are stored only as a one-way hash, never in readable form.
• Booking details — the cinema, movie, show time, screen, seats, ticket type, food and beverage items, and the amount payable.
• Billing details — the customer name printed on your bill and, if you supply one, your PAN or VAT number for a tax invoice.
• Payment references — the transaction reference and status returned by your payment provider. We never receive or store your card number, wallet PIN, OTP, or banking password.
• Support messages — anything you send us through the contact form, email, phone, or our social pages.
• Technical data — IP address, browser and device type, and server logs recorded automatically when you use the site, used for security and troubleshooting.

Your information is used to run the service you asked for, and for nothing unrelated to it:

• Hold your seats, confirm your booking, and issue your ticket and bill.
• Send booking confirmations, ticket details, show changes, cancellations, and refund updates.
• Verify your email address, sign you in, and let you reset a forgotten password.
• Answer support requests and investigate booking, payment, or refund disputes.
• Detect and prevent fraud, seat-blocking abuse, and misuse of the booking system.
• Meet tax, accounting, and audit obligations under Nepali law.
• Understand which shows and screens are in demand so we can plan schedules — always in aggregate, never to profile you individually.

We do not sell your personal information, and we do not rent or trade our customer list to advertisers.

Online payments are processed by licensed payment service providers — including eSewa, Khalti, and Fonepay — on their own secure platforms. You enter your wallet, card, or bank credentials with the provider, not with us.

iNi Cinemas receives back only the transaction reference, amount, and payment status needed to confirm your booking and to process a refund if one is due. Each provider handles the data you give it under its own privacy policy, which we recommend you read.

Payments made at our counters are handled by our point-of-sale system and recorded against your bill.

We use a small number of functional cookies. There are no advertising or cross-site tracking cookies on this website.

• Session cookie — keeps you signed in securely while you browse and book.
• Sign-in indicator — a non-sensitive flag that lets the site show the correct header and account menu without a round trip.
• Region preference — remembers the city you selected so we can show the right cinemas and showtimes, for up to 30 days.

You can clear or block cookies in your browser settings. If you do, sign-in and seat selection will not work correctly, because those features depend on the session cookie.

We share personal information only where it is necessary, and only to the extent needed:

• Payment providers — to initiate, verify, reconcile, or refund a transaction.
• Booking partners — where you booked through a partner platform such as the Khalti app, we exchange the booking reference and ticket details required to issue and honour that ticket.
• Government authorities — including the Inland Revenue Department, as described in the next section, or where disclosure is required by law, a court order, or a lawful investigation.
• Service providers — hosting, email, and SMS providers that operate the platform on our behalf, bound to use the data only for that purpose.

Our site and our ticket confirmations may link to third-party services. Once you leave inicinemas.com, the privacy policy of that service applies, not ours.

Every ticket and food sale generates a fiscal bill. As required by the Inland Revenue Department, bill records — including the customer name on the bill, the PAN or VAT number if you provided one, the invoice amount, and the tax charged — are recorded in our billing system and synchronised to the IRD's Central Billing Monitoring System.

Fiscal records cannot be deleted or altered after issue. A correction is made by issuing a credit note against the original bill, so the audit trail stays complete.

• Account data — kept while your account is active, and removed when you ask us to close it.
• Booking and ticket history — kept so you can view past bookings and so we can resolve disputes.
• Bills, invoices, and tax records — retained for the period required by Nepali tax and company law, regardless of whether your account is closed.
• Server and security logs — kept for a short period for troubleshooting and abuse investigation, then discarded.

You can:

• Access the personal information we hold about you.
• Correct your name, email, or mobile number from your profile page at any time.
• Request deletion of your account from our account deletion page. We will remove your account and profile data, but bills and fiscal records must be retained as described above.
• Opt out of promotional messages. Transactional messages — booking confirmations, show changes, and refund notices — will still be sent, because they are part of the service you purchased.

To exercise any of these, write to [email protected] from the email address registered on your account. We may ask for booking details to confirm your identity before we act on a request.

Traffic between your device and our servers is encrypted with HTTPS. Passwords are stored as salted one-way hashes. Access to customer and booking records is limited to authorised staff by role, and administrative actions are recorded in system logs.

No online system can be guaranteed completely secure. If you believe your account has been accessed without your permission, change your password and contact us immediately.

Our booking service is intended for adults. We do not knowingly create accounts for, or collect personal information from, children under 16 without the consent of a parent or guardian.

Admission to a film also depends on its censor rating, and our staff may ask for age proof at entry regardless of who purchased the ticket. If you believe a child has registered an account with us, contact us and we will remove it.

We may update this policy as our services, partners, or legal obligations change. The revised version takes effect when it is published on this page, and the "last updated" date at the top will always show the current version. Continuing to use the site after a change means you accept the updated policy.

For any question, request, or complaint about privacy and your personal data:

• Email — [email protected]
• Phone — +977-9802317400 / +977-9802317444
• In person — at the management desk of any iNi Cinemas location

You can also reach us through the contact page. We aim to respond to privacy requests within 15 working days.