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Frequently Asked Questions

Quick answers for booking, payment, ticket, food, and cinema visit questions.

Ticket Booking & Show Information

Kindly visit inicinemas.com for all information regarding showtimes, ticket rates, now showing movies, next change movies, and coming soon movies.

Tickets can be purchased through inicinemas.com, the Khalti App, or directly at the cinema ticket counter.

Advance booking is available for selected movies only. Availability depends on the movie and distributor. When available, tickets can be booked through inicinemas.com, Khalti, eSewa, or directly at the cinema ticket counter.

Yes, you can show the screenshot or digital copy of your online ticket at the entry gate.

Please contact our ticket counter or customer support immediately with your booking details for assistance.

You can visit inicinemas.com or check the location links available on our website and social media pages.

Payments & Refunds

We accept cash, debit/credit cards, mobile wallets, and online payments.

You can purchase online tickets using our payment partners Khalti or eSewa.

Movie tickets and food once purchased cannot be exchanged, rescheduled, cancelled, or refunded. Tickets are refunded only if the show is cancelled due to the minimum audience requirement not being met (minimum 5 audiences).

You can contact us at +977-9802317400 or +977-9802317444, or message us through our Facebook or Instagram pages. Our customer support team will assist you.

Movie Experience

We recommend arriving at least 15–20 minutes before the showtime to allow enough time for ticket checking, food purchase, and seating.

You will be allowed to enter the hall, but entry may be restricted during important scenes to avoid disturbing other guests.

Subtitles are available for selected movies depending on the distributor and language.

Yes, selected movies are available in 3D depending on the movie release and distributor availability.

Children & Accessibility

Entry for children depends on the movie rating and age restrictions. Children above 3 ft. require a separate ticket.

Yes. Children above 3 ft. require a separate ticket. Entry also depends on the movie rating and cinema policy.

Currently, we do not provide wheelchair-accessible access or seating arrangements.

Food & Beverages

Outside food and beverages are not allowed inside the cinema premises.

Yes, we have a food and beverage counter offering snacks, popcorn, and drinks.

Cinema Rules & Policies

No, smoking is strictly prohibited inside the cinema premises.

Yes, but we request all guests to keep their mobile phones on silent mode and avoid disturbing others during the movie.

No, photography and video recording inside the cinema hall are strictly prohibited.

No, pets are not allowed inside the cinema premises.

Private Events & Corporate Bookings

Yes, private screenings and hall bookings are available for movie premieres, song launches, trailer launches.

You can contact our marketing team or send your proposal to [email protected].

Offers & Discounts

No, we do not provide discounts for students or groups. However, we offer Deal Days every Tuesday and Wednesday, where movie tickets are available for only Rs. 200 at all our branches inside and outside the valley.

Parking

Parking facilities are available at iNi Cinemas. Parking charges are applicable according to the respective mall's parking policy.

Customer Support

You can contact us at +977-9802317400 or +977-9802317444, or email us at [email protected] for all queries and suggestions.

During high-demand movie periods, incoming calls may be queued or missed because our representatives are assisting other customers. For general inquiries, you can visit inicinemas.com or message us through our Facebook or Instagram pages. Social media links are available at the bottom of our website.